Senior Support Analyst – Hyland Brainware Intelligent Data Capture
Job Title: Senior Support Analyst – Hyland Brainware Intelligent Data Capture
Location: Remote (Anywhere in Canada)
Work Authorization: Any visa with a minimum of 1 year validity
Rate: 65 an hour
Experience Level: 8+ years overall (minimum 3+ years relevant experience in required skills)
Role Overview:
We are seeking a skilled Support Analyst with expertise in Hyland Brainware Intelligent Data Capture to maintain and support the platform. The ideal candidate will have strong experience in document capture, data extraction, classification, and validation, along with integration and API skills for enterprise applications such as SAP. Functional knowledge of Accounts Payable (AP) Shared Services is a plus.
Key Responsibilities:
• Provide day-to-day support for the Hyland Brainware Intelligent Data Capture platform.
• Troubleshoot and resolve issues related to document capture, data extraction, and validation workflows.
• Maintain and optimize integration with SAP and other enterprise applications using APIs.
• Collaborate with business teams to ensure accurate data processing for Accounts Payable Shared Services.
• Monitor system performance and implement improvements for stability and efficiency.
• Document processes, configurations, and troubleshooting steps for knowledge sharing.
• Participate in change management and ensure compliance with IT standards.
Required Skills & Experience:
• Expertise in Hyland Brainware Intelligent Data Capture platform.
• Strong knowledge of data extraction, classification, and validation techniques.
• Experience with API integration and troubleshooting, especially with SAP systems.
• Solid understanding of functional processes in Accounts Payable Shared Services.
• Excellent problem-solving and communication skills.
• Ability to work in a support and maintenance role for enterprise applications.
Preferred Qualifications:
• Experience in OCR technologies and intelligent document processing.
• Familiarity with workflow automation and RPA tools.
• Knowledge of ITIL processes and enterprise support environments.
Team Lead Skills (Required for this role):
• Proven ability to lead and manage larger teams in different GEO regions.
• Should have a clear understanding and working experience in SDLC, CI/CD, Agile & Sprint programs.
• Ability to Co-ordination with Application and Platform teams, Hyper-Care support, Performance optimization, Unit Test & Integration test support.
• Mentor and support other colleagues and L2 team for L3 Technical delivery.
• Managing services SLAs like availability (proactive monitoring) and incident resolutions as per SLAs.
• Strong client-facing role at the customer location or remotely.